The following policy outlines the return and refund procedures of DORAVIONEX. We are committed to delivering excellence and ensuring clarity in every transaction.
Products or services purchased from DORAVIONEX are eligible for refund if returned in their original condition, unused, and accompanied by proof of purchase. Items must not show signs of wear, alteration, or damage caused after delivery.
Refund requests must be submitted within 14 calendar days of receiving your order. After this period, we may be unable to process your request. Certain limited-edition or custom products may have shorter eligibility windows.
To initiate a return, contact our support team with your order number, purchase date, and reason for return. Upon approval, you will receive return instructions. Unauthorized returns may not be accepted.
Returned items must be securely packaged to prevent damage in transit. DORAVIONEX reserves the right to inspect all returned goods before issuing refunds. Refunds will be processed to the original payment method within 7–10 business days after approval.
Customized products, digital downloads, clearance items, and gift cards are non-refundable unless defective. Shipping fees are non-refundable unless the return is due to our error or a verified defect.
For all return and refund inquiries, please contact:
DORAVIONEX Support Team
Email: [email protected]
Response Time: Within 2 business days
At DORAVIONEX, we value your trust and satisfaction. Our return and refund policy reflects our dedication to fairness, transparency, and premium service standards. We appreciate your confidence in choosing us.